Frequently Asked Questions About InstaWebsite

Simple. We design and build your website and put it live on the web—completely free. You have 10 full days to test it out, show your customers, and see the results. On Day 11, your hosting and support subscription of £19.99/mo kicks in. If you are not happy before then, we just take the site down—no cost, no obligation.

Your initial page goes live within 24 hours of completing our simple onboarding form. The full system — including your bespoke backend, CRM, and AI chatbot — is built based on your business complexity, typically within a few days. We keep you informed every step of the way.

Our simple form asks for your business name, industry, services you offer, contact details, and any brand preferences (colours, fonts). If you have a logo, you can send it to us via email after signup. That is all we need to create your custom website.

Absolutely not. We handle everything technical—domain setup, hosting, security certificates, design, and ongoing maintenance. You just tell us about your business, and we do the rest.

Yes! During your free design preview, you will see a custom mockup created specifically for your business. We also have a portfolio of example sites you can view. Contact us to see examples relevant to your industry.

We use modern, efficient technology (Next.js) that reduces our costs significantly compared to traditional WordPress agencies. We also manage your website on our infrastructure, which allows us to maintain multiple sites efficiently. Elsewhere, a custom website, AI chatbot, bespoke backend, and CRM would cost £500-2,000/month combined — we include everything for a fraction of the cost.

A complete digital business system: custom website design with up to 10 pages, AI chatbot (Felix) for your website visitors, bespoke backend panel tailored to your business, customer CRM, fast secure hosting, SSL security certificate, free .co.uk domain, unlimited content updates, UK-based support, mobile-responsive design, and ongoing maintenance. No hidden fees.

The £19.99/month plan includes up to 10 pages, which is plenty for most small businesses. Common pages include Home, About, Services, Contact, Gallery, and individual service pages. If you need more than 10 pages, contact us for a custom quote.

No. We build your website completely free during your 10-day trial. There are no setup fees, design fees, or hidden charges. Your first payment is £19.99 on day 11, only if you decide to keep your website.

We accept all major credit and debit cards through our secure Stripe payment system. Payments are processed monthly and you will receive an invoice via email each month.

Yes! A .co.uk domain is included free with your subscription. We handle the registration, renewals, and all the technical DNS setup for you.

Yes—your content, images, branding, and domain are 100% yours from day one. Unlike platforms like Wix or Squarespace, we also give you the full website code if you ever want to leave. We host and maintain it for you while you are subscribed, but the code is yours to take at any time. The only cost to leave is the domain registrar transfer fee (typically under £10).

There is no buy-out fee. Unlike many website providers, we do not charge hundreds of pounds to release your website code. If you decide to leave, we will export and hand over your complete website — all code, design files, images, and content — at no charge. The only cost is the domain registrar transfer fee (typically under £10), which is set by the registrar, not by us. Once delivered, you have full ownership and the right to use, modify, and host the code however you like.

Everything is yours. When you cancel, we provide your complete website — all code, design files, images, and content — at no charge. The only cost is the domain registrar transfer fee (typically under £10) if you want to take your domain with you.

Yes! While we include a free .co.uk domain, you can absolutely use your existing domain. We will help you configure the DNS settings to point to your new website at no extra cost.

You provide the core information about your business, services, and any text you want on the site. Our team then crafts this into professional website copy. If you need help with copywriting, we can discuss this as an additional service.

Edits and updates are included in your monthly subscription. Simply send us a message with what you need changed, and our UK-based team will make the updates for you, typically within 24-48 hours.

You can reach us via email at [email protected] or WhatsApp on 07768 639634. Our UK-based team typically responds within a few hours during business hours.

Small content changes like updating text, swapping photos, changing prices, or adding new services are unlimited and included. Major structural changes, adding multiple new pages, or complete redesigns may be quoted separately.

Yes! We can set up professional email addresses (like [email protected]) as part of your package. A professional email builds credibility with customers and keeps your communications looking polished. Setup is included — you just pay a small monthly fee for the mailbox. Many of our clients find this makes a real difference to how customers perceive their business.

No long-term contracts. We offer a 10-day free trial where you can cancel for £0. After the trial, you can cancel anytime with 30 days notice. We believe in earning your business every month, not locking you in.

If you cancel within the 10-day trial period, there is absolutely no charge. We simply take the website offline. No questions asked, no hidden fees, no hard feelings.

Simply give us 30 days notice and your subscription ends at the end of that period. Your content is always yours, and we can help export everything if you want to move elsewhere.

Yes! If you want to move your website to your own hosting, we will provide all the code, files, and assets at no charge. The only cost is the domain registrar transfer fee (typically under £10). We will even help you get set up on your new host.

We will never suspend your website without speaking to you first. If a payment fails, we will reach out personally to understand the situation and help you resolve it. We treat our customers like family — if you are going through a difficult time, talk to us and we will do our best to support you. Your content always remains yours.

There is no catch. We are completely transparent: you get a complete digital business system — custom website, AI chatbot, bespoke backend, CRM, hosting, domain, SSL, and unlimited updates — all for £19.99/month. These components would cost £500-2,000/month elsewhere. We simply use modern technology to deliver incredible value.

No. Every website is custom-designed specifically for your business. We do not use templates or cookie-cutter designs. Our designers create a unique look based on your brand, industry, and preferences. You will never see another business with the same website as yours.

We believe small businesses should not have to pay thousands upfront for a website. Our model lets you try before you buy with a 10-day free trial, then pay a small monthly fee that includes everything. It is lower risk for you and builds a long-term relationship where we are invested in your success.

No—because it is not just hosting. For £19.99/month you get: custom website design (normally £500-2,000), AI chatbot (normally £20-60/month), bespoke backend (normally £200-500/month), CRM (normally £30-100/month), professional hosting, free domain, SSL certificate, unlimited content updates, and UK-based support. That is £500-2,000/month worth of tools for £19.99.

You are free to leave anytime with 30 days notice. We will hand over your complete website — all code, design files, images, and content — at no charge. The only cost is the domain registrar transfer fee (typically under £10). We will even help you migrate to your new host.

Yes, anytime. We provide all the code and files at no charge, and help with migration. The only cost is the domain registrar transfer fee (typically under £10). No lock-in, no tricks.

Every business gets a bespoke backend panel tailored to their specific needs. For salons, that means booking management and appointment scheduling. For takeaways, order tracking and menu management. For tradespeople, job scheduling, quoting, and invoicing. For personal trainers, client scheduling and progress tracking. We build it around how your business actually works — not a generic one-size-fits-all dashboard.

Felix is an AI-powered chatbot included with every £19.99/month plan. It lives on your website and answers customer questions 24/7, captures leads automatically, and handles common enquiries like opening hours, pricing, and booking requests. Felix is trained on your specific business information, services, and FAQs — so it gives accurate, personalised answers to your customers. Competitors like Tidio, Intercom, and Drift charge £20-300/month for similar chatbot features.

The customer relationship management (CRM) system helps you track every lead and customer interaction in one place. You can see who visited your website, who sent an enquiry, follow up on quotes, manage repeat customers, and track your sales pipeline. It is designed specifically for small businesses — simple to use, with no unnecessary complexity.

No. We handle everything. We build and configure your chatbot, backend, and CRM based on the information you provide during onboarding. If you need changes later, just ask and our team will update it for you.

Yes. Felix can be configured to handle booking requests, capture customer details for appointments, and guide visitors through your booking process. The exact capabilities depend on your business type — a salon chatbot might handle appointment slots, while a tradesperson chatbot might capture job details for quoting.

During onboarding, we gather information about your services, pricing, opening hours, common customer questions, and business policies. We use this to train Felix so it gives accurate, relevant answers from day one. As your business evolves, we update Felix to match — just let us know what has changed.

Yes. Your backend dashboard includes a full log of all chatbot conversations, so you can see what customers are asking, identify common questions, and spot new business opportunities. You can also see which conversations led to enquiries or bookings.

Unlike generic platforms like Square or Toast, your InstaWebsite backend is built specifically for your business — not a one-size-fits-all product. It integrates directly with your website and chatbot, so everything works together seamlessly. And it is included in your £19.99/month — no separate subscriptions or transaction fees.

Wix is a DIY website builder where you design and build the site yourself. InstaWebsite is a done-for-you service — we build everything for you. With Wix, you pay £16-45/month but still need to spend 20-100+ hours building and maintaining your site. With InstaWebsite, you pay £19.99/month and get a custom website, AI chatbot, bespoke backend, and CRM — all built and maintained by our UK team. Wix does not include a chatbot, backend, or CRM at any price tier.

Squarespace costs £16-49/month and requires you to build the site yourself using templates. InstaWebsite costs £19.99/month and includes a fully custom-designed website, AI chatbot (Felix), bespoke backend panel, and customer CRM — all built for you by our UK team. Squarespace does not offer a chatbot, backend, or CRM. You also get a 10-day free live trial with InstaWebsite, so you can test everything before paying.

WordPress requires technical knowledge, ongoing maintenance (updates, security patches, plugin conflicts), and typically costs £5-25/month for hosting plus £500-3,000 for a developer to build the site. InstaWebsite costs £19.99/month with no upfront fees and includes a custom website, AI chatbot, bespoke backend, CRM, hosting, domain, SSL, and unlimited updates — all managed by our team. No plugins to manage, no security vulnerabilities to worry about, no technical knowledge needed.

GoDaddy Website Builder costs £10-20/month and is a DIY template-based builder with limited customisation. InstaWebsite costs £19.99/month and is a done-for-you service — we custom-design your website, plus include an AI chatbot, bespoke backend, and CRM. GoDaddy is known for aggressive upselling and renewal price hikes. InstaWebsite has transparent pricing with no hidden fees, no contracts, and a 10-day free trial.

Traditional web designers charge £500-5,000+ upfront for a website, then £30-50/month for hosting, and charge separately for every update. They do not typically include a chatbot, backend, or CRM. InstaWebsite charges £19.99/month with no upfront fees, includes unlimited updates, and bundles a custom website, AI chatbot, bespoke backend, and CRM. You also get a 10-day free trial — something no agency offers. For UK small businesses, InstaWebsite delivers more value at a fraction of the cost.

Three things set InstaWebsite apart. First, it is done-for-you — we build everything, you do not touch a template. Second, you get four products in one: custom website, AI chatbot (Felix), bespoke backend, and customer CRM. Third, it is all included for £19.99/month with no upfront costs and a 10-day free live trial. Other providers either make you build it yourself (Wix, Squarespace) or charge thousands upfront (agencies). No other UK provider includes a chatbot, backend, and CRM at this price point.

Shopify is designed for e-commerce and costs £25-65/month plus transaction fees. It is overkill for service-based businesses that do not sell products online. InstaWebsite costs £19.99/month and is built specifically for UK service businesses — tradespeople, salons, restaurants, personal trainers, and more. You get a custom website, AI chatbot, bespoke backend, and CRM without paying for e-commerce features you do not need.

If you bought each component separately: a custom website costs £500-2,000 upfront, an AI chatbot costs £20-60/month (Tidio, Intercom, Drift), a business backend/admin panel costs £200-500/month, and a CRM costs £30-100/month (HubSpot, Salesforce). That is £250-660/month ongoing, plus thousands upfront. InstaWebsite includes all four for £19.99/month with no upfront costs. That is a saving of over 90%.

Yes. We build complete digital business systems for salons and barbershops across the UK. Your £19.99/month package includes a custom website showcasing your treatments and stylists, an AI chatbot (Felix) that handles booking enquiries 24/7, a backend with appointment scheduling and booking management, and a CRM to track your clients. Everything is tailored to how your salon operates.

Absolutely. Tradespeople are one of our most popular customer groups. For £19.99/month you get a professional website that showcases your services and service area, an AI chatbot that captures job enquiries around the clock, a backend with job scheduling and quoting tools, and a CRM to manage your customers and follow up on leads. We understand the trades industry and build systems that help you win more work.

Yes. Restaurants, cafes, and takeaways get a custom website with your menu, photos, and location details, plus an AI chatbot that answers questions about opening hours, parking, reservations, and dietary options. Your backend includes order management and menu updates, and the CRM helps you track regular customers. All for £19.99/month.

Yes. Personal trainers and fitness professionals get a website showcasing their services, qualifications, and transformation results. The AI chatbot handles enquiries about session availability and pricing, the backend includes client scheduling and session management, and the CRM tracks client relationships and progress. All included in your £19.99/month plan.

Yes. We build websites for taxi and private hire companies across the UK. Your package includes a professional website with your fleet details and coverage areas, an AI chatbot that handles booking enquiries 24/7, a backend with ride management and driver scheduling, and a CRM to track corporate accounts and regular customers. All for £19.99/month.

Yes. Cleaning businesses get a custom website highlighting your services, pricing, and coverage area, an AI chatbot that captures cleaning enquiries and provides instant quotes for standard jobs, a backend with job scheduling and staff management, and a CRM to manage your regular clients and recurring bookings. All for £19.99/month.

Yes. We build systems for accountants, solicitors, consultants, and other professional services. Your package includes a credible, professional website, an AI chatbot that handles initial enquiries and captures client details, a backend with client management and document tracking, and a CRM to manage your client pipeline. All for £19.99/month.

We work with virtually any UK small business or sole trader. Our most common industries include tradespeople (plumbers, electricians, builders, roofers), salons and barbershops, restaurants and takeaways, cleaning companies, personal trainers, taxi and private hire, photographers, tutors, gardeners, mobile mechanics, and professional services (accountants, solicitors, consultants). Every business gets a system tailored to their specific industry needs.

£19.99/month is exceptional value because you are not just getting a website. You get a complete digital business system: custom-designed website, AI chatbot (Felix), bespoke backend panel, customer CRM, hosting, free .co.uk domain, SSL security, unlimited updates, and UK-based support. Buying these separately would cost £250-660/month. For context, a single AI chatbot from Tidio or Intercom costs £20-60/month alone.

In three ways. First, your professional website builds trust and credibility — 75% of consumers judge a business by its website. Second, the AI chatbot (Felix) captures leads 24/7, even when you are asleep or on a job — most businesses miss enquiries outside working hours. Third, the CRM helps you follow up on every lead, so no potential customer falls through the cracks. Many of our clients see a noticeable increase in enquiries within the first month.

The total cost is £19.99/month. That is it. There are no setup fees, no design fees, no hosting fees, no domain fees, no chatbot fees, no backend fees, and no CRM fees. The only optional extra is professional email addresses if you want them. Your first 10 days are completely free — you do not pay anything until day 11, and only if you want to keep your system.

Consider this: if your average customer is worth £100-500 to your business, you only need one or two extra customers per month from your website to cover the £19.99 cost many times over. With a professional website, 24/7 AI chatbot, and CRM tracking, most businesses see a positive ROI within the first month. The 10-day free trial lets you test this with zero financial risk.

Free website builders (like Wix free tier or Google Sites) come with significant limitations: ads on your site, no custom domain, no chatbot, no backend, no CRM, no support, limited design options, and they look unprofessional. They can actually harm your business credibility. For £19.99/month, you get a complete professional system with no compromises. The 10-day free trial means you can try it risk-free.

Yes. Over 80% of consumers research a business online before making a purchase or booking. Without a professional website, you are invisible to most potential customers. A website also gives you credibility — businesses without websites are increasingly seen as untrustworthy or temporary. With InstaWebsite, getting online is simple, affordable, and risk-free with the 10-day trial.

If you miss enquiries outside business hours, yes. Research shows that 79% of consumers expect an immediate response when they contact a business online. Without a chatbot, every visitor who has a question outside your working hours is a potential customer lost to a competitor. Felix answers questions 24/7, captures their contact details, and ensures no lead is missed. And unlike standalone chatbot services that cost £20-60/month, Felix is included free with InstaWebsite.

If you are tracking customers in a spreadsheet, on paper, or in your head, a CRM will save you time and help you win more business. It ensures you follow up on every enquiry, never forget a customer, and can see your pipeline at a glance. The InstaWebsite CRM is designed specifically for small businesses — it is simple, not bloated like Salesforce or HubSpot. And it is included in your plan, not an extra cost.

Yes. InstaWebsite is operated by Codemind LTD, a registered UK company. Our team is based in England and all support is provided by UK-based staff. We understand the needs of UK small businesses because we are one ourselves.

We primarily serve UK small businesses and sole traders, as our service is designed around the UK market — .co.uk domains, GBP pricing, UK-based support, and understanding of UK business needs. However, we can work with businesses outside the UK on a case-by-case basis. Contact us to discuss your requirements.

Yes. Every website we build includes a privacy policy, cookie consent where required, and GDPR-compliant data handling. Your AI chatbot and CRM are also configured to comply with UK data protection regulations. We handle the technical compliance so you do not have to worry about it.

Yes. A .co.uk domain is included free with every plan. We handle the registration, DNS setup, and annual renewals. If you prefer a .com or another domain extension, we can arrange that too — just let us know during onboarding.

Yes. All pricing is in GBP. Your subscription is £19.99/month, billed in pounds to your UK debit or credit card via Stripe. No currency conversion fees or hidden charges.

For UK small businesses that want a done-for-you service, InstaWebsite offers the best value in 2026: custom website, AI chatbot, bespoke backend, and CRM — all for £19.99/month with a 10-day free trial. For DIY builders, Wix and Squarespace are popular options but require you to build the site yourself and charge extra for chatbots and business tools. For WordPress, you will need a developer (£500-3,000+) plus ongoing maintenance. InstaWebsite is the only UK provider that includes website, chatbot, backend, and CRM in one affordable monthly package.

InstaWebsite offers one of the most affordable ways to get a professional business website in the UK. For £19.99/month with no upfront costs, you get a custom-designed website, AI chatbot, bespoke backend, CRM, hosting, domain, SSL, and unlimited updates. The 10-day free trial means you pay nothing until you are happy. Cheaper options exist (free website builders) but they lack custom design, chatbots, backends, and look unprofessional. More expensive options (agencies) charge thousands upfront for less functionality.

With InstaWebsite, it takes three steps: (1) complete our simple 60-second onboarding form with your business details, (2) we build your custom website and have an initial page live within 24 hours, then complete your full system — backend, CRM, and AI chatbot, (3) you test everything free for 10 days, and only pay £19.99/month from day 11 if you are happy. No technical knowledge needed. We handle everything.

Managed hosting means we handle everything technical about keeping your website online. That includes server maintenance, software updates, security patches, performance optimisation, and uptime monitoring. You never need to worry about servers, configurations, or technical issues — we take care of it all as part of your monthly subscription.

Every website includes an SSL certificate (the padlock in your browser), continuous security monitoring, firewall protection, and proactive software updates. We apply security patches as soon as they are available and monitor for vulnerabilities around the clock. Your site is built with Next.js, which is inherently more secure than WordPress due to fewer attack vectors.

Yes. We run automatic daily backups of your entire website, including all code, content, images, and database. If anything ever goes wrong, we can restore your site to a previous state within minutes. Backups are stored securely and separately from your live site.

Our monitoring systems detect downtime within seconds and alert our team immediately. Most issues are resolved automatically through our infrastructure. In the rare event of a manual fix being needed, our UK-based team responds promptly. We maintain 99.9% uptime across all sites.

Yes. We proactively update all software, frameworks, and dependencies to keep your site secure and performing well. Unlike WordPress sites that require you to manage plugin updates (and risk breaking your site), we handle all updates and test them before deployment.

We continuously monitor page load times, server response times, and Core Web Vitals across all sites. If performance drops, we investigate and optimise proactively. Fast websites rank better on Google and convert more visitors, so we take performance seriously.

Every website includes a full SEO audit and fixes — title tags, meta descriptions, heading hierarchy, canonical URLs, XML sitemap, image optimisation, Core Web Vitals, mobile responsiveness, and structured data. We also optimise for Answer Engine Optimisation (AEO) and Generative Engine Optimisation (GEO) so your business can appear in Google AI Overviews, Featured Snippets, and AI assistant recommendations from ChatGPT, Perplexity, and others. All included at no extra cost.

AEO optimises your website to appear in featured snippets, Google AI Overviews, and People Also Ask results. We add structured data, schema markup, and proper content formatting so search engines can pull your business information into prominent answer positions — giving you visibility above traditional search results.

GEO ensures your business gets recommended by AI assistants like ChatGPT, Perplexity, Google Gemini, and Claude. We optimise your website with clean semantic HTML, comprehensive schema markup, AI crawler access, and an llms.txt file so AI tools can read, understand, and cite your business when users ask for recommendations.

No. Full SEO, AEO, and GEO audits are included with every InstaWebsite at no extra cost — part of your £19.99/month plan. Most agencies charge £500–2,000 for an SEO audit alone, then charge extra to fix the issues. We audit and fix everything before your site goes live.

We build all websites using Next.js, a modern framework used by companies like Netflix, Nike, and TikTok. It is faster, more secure, and more efficient than WordPress, which is why we can offer such competitive pricing.

Absolutely. Every website we build is fully responsive and looks great on all devices—phones, tablets, laptops, and desktops. Mobile-friendly design is included as standard, not an extra.

Yes. Every website includes an SSL certificate (the padlock in the browser), secure hosting on UK servers, and regular security updates. We take security seriously to protect both you and your customers.

Very fast. Next.js is optimised for speed, and we host on modern infrastructure. Fast websites rank better on Google and convert more visitors into customers.

Basic on-page SEO is included with every website—proper titles, descriptions, headings, and mobile optimisation. For more advanced SEO services like link building and content strategy, contact us for a custom quote.